Return Policy

Thank you for shopping at Publicsamay.
We understand that online shopping may not always meet expectations, so we have developed the following return policy to ensure a transparent, fair, and easily understandable process for both parties. Please read this policy carefully before placing your order.

🔄 Return Period

  • You can request a return within 14 days of receiving your item.
  • Return requests must be submitted within 14 days; requests submitted after this period will not be accepted.
  • The return period is calculated from the date you first contact us to request a return.

📦 Conditions for Acceptable Returns

To ensure product hygiene and quality, all returned items must meet the following conditions:

  • The item must be unused, unworn, and unwashed.
  • The item must be in its original condition, without any odors, noticeable stains, or damage.
  • The item must not have been damaged by human factors that would affect its resale.
  • The item must match the order information.
  • If the original packaging is available, please return it as well.

If the returned item does not meet the above conditions, Publicsamay reserves the right to refuse the return or issue a partial refund.

🧦 Situations Where Returns Are Not Supported

For reasons of personal hygiene and safety, returns or refunds are not supported in the following situations:

  • Socks that have been worn, washed, or show obvious signs of use.
  • Returns due to personal reasons (such as incorrect size selection, subjective color differences) where the product has already been used.
  • Sale items, clearance items, or items explicitly marked "no returns supported" on the product page.
  • Applications submitted more than 14 days after receiving the goods.

📩 Return Application Process

If you need to apply for a return, please follow these steps:

1️⃣ Contact us via email within 14 days of receiving the goods.

2️⃣ Provide the following information for our review:

  • Order number
  • Name and quantity of the returned item
  • Reason for return
  • Product photos

3️⃣ After our review and approval, we will provide you with the return address and relevant instructions.

📧 Contact Email: publicsamay@hotmail.com

Please note: Packages returned without prior confirmation may not be processed or accepted.

🚚 Return Shipping Cost

If the return is due to the following reasons:

  • Product quality issues
  • Incorrect item shipped
  • Serious damage during transportation

After confirmation, the relevant return shipping costs will be borne by Publicsamay.

If the return is due to personal reasons (such as dislike, unsuitable size, etc.),
The customer must bear the return shipping costs.

💰 Refund Processing Instructions

  • We will process the refund after receiving and inspecting the returned goods.
  • The refund will be returned to your original payment method.
  • The actual time of arrival may vary depending on the payment platform or bank processing time.
  • If the returned goods are missing, damaged, or do not meet the return conditions, the refund amount may be adjusted accordingly.

❗ Other Important Notes

  • Publicsamay is not responsible for returns caused by incorrect address information, failure to receive the package, or other issues.
  • This return policy only applies to products purchased through official Publicsamay channels.
  • Publicsamay reserves the right to interpret and adjust this return policy within reasonable limits.

If you have any questions about the return or refund process, please feel free to contact us.
We will do our best to provide you with clear and patient assistance.

📧 publicsamay@hotmail.com

Thank you for your understanding and support of Publicsamay.